Privacy Policy
This policy explains what we collect when you use this site and place an order, and what we do with it.
What we collect
- Order details — your name, delivery and billing address, email address, and the items you ordered.
- Payment details — handled by our payment processor. Card numbers are entered directly into the processor and are not stored on this site.
- Technical data — the pages you visit and basic device information, used to keep the site working and secure.
- Anything you send us — the contents of a message submitted through our contact form.
Why we use it
To take payment, deliver your order, handle returns and warranty claims, keep proper business records, and answer your questions. We do not sell your personal information and we do not share it for advertising.
Who we share it with
Only the parties needed to complete your order: our payment processor, our delivery and freight carriers, and the services that host this site. Each receives only what it needs for that purpose.
Cookies
We use cookies to keep your basket and your session working while you shop. Blocking them in your browser will stop checkout from working.
How long we keep it
Order records are kept for as long as tax and accounting rules require. Contact-form messages are kept while the enquiry is open and for a reasonable period afterwards.
Your choices
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Use the contact form, and quote your order number if you have one.
Security
The site is served over an encrypted connection, and access to order data is restricted to the staff who need it.